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Returns and Repairs

Returns 

We hope you love your Animosa gear!

If you aren't completely happy with your purchase, just send it back to us within 14 days.  You can exchange the item, or we can refund the full cost of the item minus shipping costs.  

Please email sales@animosa.co to let us know whether you'd like an exchange or refund, and we'll reply with our return mailing address and shipping instructions.


Repairs

We believe in making high-quality products that last a lifetime.  

Should you discover any manufacturing, material, or workmanship defects in your Go With Your Flow pack, we will happily exchange it.  If your pack is damaged from regular wear and tear, we will gladly repair it for a modest fee.  

To make arrangements for exchange or repair, send us an email at sales@animosa.co


 

Shipping

We do our best to ship orders within 2 business days of receiving your order. Please keep in mind that we may get backlogged during the holiday season and it may take longer.

If you have any questions about your order, please email us at sales@animosa.co or contact us by phone (1-541-632-3280) and we’ll be glad to help.


 

Free Shipping

Available on orders over $25. Delivery by USPS.

Ships in 1-2 business days, delivery in up to 10 business days. (Valid only for orders shipped to addresses in the United States and all US Territories, not valid for international orders).

 

Standard Shipping

All US addresses. Delivery in up to 7 business days.

$3 flat shipping fee for orders under $25.  Orders over $25 ship free within the US.


2-Day Shipping

2-Day* Shipping is available within the U.S. only. Not available for APO/FPO, or international addresses.

Rush Orders must be placed by 3PM Pacific Time for same-day processing.  Orders placed after 3 PM will be processed the following business day.  

Rates

$15  >>   Up to 0.25 lbs (Mini Flow Pack, tank top, etc)

$20  >>   0.25 - 1 lb (Clutch Flow pack, Adventure Flow pack, T-shirt, etc)

$25  >>   Over 1 lb (Hoodie, multiple packs, etc)

*2 business days

 

International Shipping

International Shipping is currently available to the following countries for the corresponding flat fee:

  • Canada                 >>  $10
  • Mexico                  >>  $15
  • United Kingdom  >>  $15
  • Australia               >>  $15
  • Singapore             >>  $15
  • Hong Kong           >>  $15
  • Germany              >>  $15

For shipping to a country not listed above, please email us at sales@animosa.co for a shipping quote. 

Duties and taxes are the responsibilities of the recipient, these fees will be due at the time of delivery.

 
 

Frequently Asked Questions

If you have a question that isn't answered here, feel free to ask us by emailing hello@animosa.co.  

Go With Your Flow

How do I clean my Go With Your Flow pack?

The outer case of your pack can be hand or machine washed in cold water.  Hang to dry.

The zippered disposal pouch can be hand washed with soap and water or wiped clean with a damp cloth.  To dry, wipe with dry cloth then hang, unzipped.

Do not use bleach or other harsh cleaners.

 

I use a menstrual cup.  Does it work with the Go With Your Flow pack?

Definitely- quite a few women have told us the Flow pack is really helpful when it's time to remove, empty, clean, and reinsert a cup. 

When you don't have toilet paper or a bathroom sink readily available, clean yourself with the Flow pack's wipes (and in the absence of a waste bin, dispose of them within the pack).  

Fill our leak-proof wash bottle with water (fill it in advance, or fill on the go with your water bottle)  and use it for rinsing your cup and hands.  The wash bottle fits perfectly in either size of the Flow pack. 

We also offer organic hand sanitizer spray that fits in either pack size.

Keep your menstrual cup, wash bottle, hand sanitizer, and any other menstrual products you use clean, organized, and accessible by storing them together in a Flow pack.  

 

You claim to be a company concerned about sustainability.  Why are your wipes individually wrapped in non-recyclable packaging? 

The simple answer:  this is a challenge we're trying to figure out.  

Women told us they want wipes for cleaning up (and they're a lifesaver when you don't have toilet paper readily available).   We carefully evaluated wipe material options, and ultimately selected the most sustainably-produced wipe material we could find.  The wipe itself is Rainforest Alliance and FSC certified, and it meets international standards for compostability.

Unfortunately, the wipes' packaging it not compostable or recyclable. We explored packaging and containers that hold multiple wipes, but most of these options leak and dry out the wipes. The multi-wipe containers that are less likely to leak have a hard plastic "lid" that can't be recycled, and ultimately has a greater environmental footprint than the individual wrappers on our wipes.  

If you have ideas or thoughts on ways we can improve our wipes and reduce our environmental footprint, we would LOVE to hear from you!  Please send us an email at hello@animosa.co.  

 

Orders and Payment


Can I change or cancel my order?

If your order hasn't yet shipped, you can change or cancel it by emailing us at sales@animosa.co.  

Orders cannot be changed or canceled once shipped, but you have 14 days to return or exchange items.

 

When will I be charged for my order?

You'll be charged immediately after placing your order through our web store.

 

Does Animosa charge a sales tax?

Nope.  Animosa is required by law to charge a sales tax in states where we have a physical presence.  But we're in Oregon, and Oregon doesn't have a sales tax.  

 

How do I use my promo code?

Enter your code at check out.

 

My order won't go through, or my promo code won't work!

Please send an email to sales@animosa.co and we'll help!


Shipping

When will my order ship?

We do our best to ship within 2 business days of receiving your order.  

 

How will I know that my order has shipped?

You will get a confirmation email at the address you provide during checkout letting you know that your order is on the way!

 

What shipping carrier does Animosa use?

U.S. orders are delivered by USPS.

International orders are delivered by FedEx.

 

How do I track my order?

Your order confirmation will include a USPS tracking number.  You can use this number to track your package at usps.com.

 

What kind of shipping materials and packaging does Animosa use?

To reduce our environmental footprint, we use as little packaging and shipping material as possible.  

Orders are shipped in recyclable pouches made from 30% recycled plastic.  

Paper-based packaging and printed materials are made from 100% recycled materials.

Please recycle!

 

My order hasn't arrived, what should I do?

If your order should have arrived by now but hasn't, please send us an email at sales@animosa.co and we'll look into it!

 

Returns and Exchanges

Can I return my Flow pack after it's been used, or apparel after I've worn it?

You can return worn and used items to be recycled, but unfortunately we cannot offer refunds for used Flow packs or worn apparel.